Release Candidate 1 Available -- Special Offers End Soon

Heather Williams heather at runrev.com
Fri Aug 22 09:42:25 EDT 2003


> Message: 7
> Date: Thu, 21 Aug 2003 16:26:44 -0600
> Subject: Re: Release Candidate 1 Available -- Special Offers End Soon
> From: Dar Scott <dsc at swcp.com>
> To: use-revolution at lists.runrev.com
> Reply-To: use-revolution at lists.runrev.com
> 
> 
> On Thursday, August 21, 2003, at 12:14 PM, Heather Williams wrote:

Dar:
> 
> The ability to renew early without license period penalty is great!
> What do we need to do to make sure that works right?

Well, you shouldn't have to do anything, since I will have your record, look
up when you expire (er, I mean your license, goodness, don't want any
valuable customers expiring) and generate your new license to run from the
end of the old one. If you want to be doubly sure I don't miss the fact that
you still have time on your old license, drop me an email when you order.

> 
>> If you want to switch to the new licensing, you can buy a new
>> discounted
>> license, but you will not then be able to switch back to the old model.
> 
> I am a little confused, too.
> 
> I received an email from "support" that my license was "converted" to
> Commercial Enterprise back on July 29.  It also said, "...you are still
> bound by your previous license agreement."
> 
> 
> On the licensing page in the License Renewals table is this row:
> 
> SBE - existing customers only | none | Renewal | $299
> 
> Does your statement above mean that Pro people can take advantage of
> that?  Or is that an error?  Is there a time limit on that?  What do I
> miss besides support if I take the $299 option instead of the $399
> renewal?

Basically, I need to upgrade that page... The situation is this:

Current Small Business Edition license holders can continue to renew on the
old model, for $299, and get a modified Studio license that can author and
build cross platform. They don't get the same database privileges as
Enterprise users though. They continue to get upgrades for a year. OR they
can switch to a pay per release model and buy a $49 upgrade to Studio. If
they do this however, they can't go back to the subscription model.

Current Professional license holders can also continue with the subscription
model, for $299. For this they get an Enterprise level renewal, with full
database access, but no support. They also have the option to buy an
Enterprise renewal at $399, which includes 5 support incidents.
> 
Graham:

> I'm ashamed to say I still don't really understand this. I have now
> read the descriptions on the 'Revolution Editions' page and I am
> still a bit fuzzy. Personally, I need to maintain the multiplatform
> development and deployment option as long as I can afford it. Can I
> just wait till December (my normal renewal date) to optimise my cash
> flow, and still pay $299 to renew at Enterprise level (minus tech
> support) or is this offer likely to be withdrawn?

I don't think we have any plans to withdraw this offer in the short or
medium term, but in the long term obviously, we are likely to stop
supporting the subscription model in favour of the new licensing. You should
be pretty safe to wait until December, but if we do have any plans to
discontinue the subscription renewals, we will certainly tell everybody and
give you a last chance to renew.
> 
> When I do renew, how can I get back onto a higher tech support level,
> supposing I'd want to? I see that Enterprise users get more tech
> support (10 incidents) in the first year than in subsequent years (5
> incidents). So we have people with Enterprise-level licences
> potentially with 3 different levels of support.

Well, you could choose the $399 option and get 5 technical support
incidents. Or you could buy a support package, a full description of what we
offer is available here:

http://www.runrev.com/Revolution1/support.html
> 
> BTW in the 'Online Store' part of the RunRev web site (where I first
> looked for a definition of the different Editions), none of the terms
> such as 'Enterprise', 'Studio' etc are mentioned, although one can
> get at them indirectly via the Store Front, as suggested in the Store
> page. IMHO this could confuse new potential purchasers.

Point taken. I'll try and address it soon.

I hope my above statements go some way to clarifying the position. If not,
please ask again...

Cheers

Heather

-- 
Heather Williams ~ heather at runrev.com ~ http://www.runrev.com/
Runtime Revolution - User-Centric Development Tools
~~~ Check our web site for new Revolution editions & special offers ~~~




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